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Administrative Assistant/Receptionist

Posted: Jul 22, 2021
The Heartland Institute’s Administrative Assistant/Receptionist is responsible for answering incoming phone calls, data entry, research, office supplies ordering and inventory, and other tasks as assigned.
To apply: Please send your resume and related materials to
  • The Position

    The Heartland Institute’s Administrative Assistant/Receptionist is responsible for answering incoming phone calls, data entry, research, office supplies ordering and inventory, and other tasks as assigned.

    The Heartland Institute’s Administrative Assistant/Receptionist reports to the Director of Administration and provides administrative support for all staff.

    The position requires a mature and largely self-managing individual with excellent telephone, word processing, database, administrative, and organizational skills; an ability to manage multiple projects on tight deadlines; strong interpersonal, tracking and logging, and organizational skills.

  • Background

    The Heartland Institute is a free-market think tank founded in 1984 that focuses on informing and influencing state and local elected officials on free-market principles and policy. A big part of that mission includes getting the research and opinions of Heartland staff and fellows into the public conversation. In 2020, Heartland earned more than 5,000 media hits; attracted 3 million unique visitors to our websites; got more than 6 million hits on our podcasts; and the videos on our YouTube and Facebook pages were viewed more than 10 million times.

  • Required Skills

    Key Responsibilities

    • Processes incoming mail.
    • Responds to customer inquiries for information.
    • Maintains registration at Heartland events or Heartland-sponsored events, which sometimes take place early morning, evenings, or weekends.
    • Maintains responsibility for many ad hoc mailing, mail-merge, and data entry projects.


    • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
    • Significant experience with and fluency in Microsoft Office Suite and database programs (Salesforce and/or MS Access).
    • Eagerness to learn and ability to be trained quickly.
    • Excellent written and oral communication skills. The Administrative Assistant/Receptionist is the first point of contact for callers to the organization, so a customer-friendly personality and attention to detail (spelling of names, taking correct phone numbers) are essential.
  • Salary & Benefits

    Salary. Salary range is $15.00 to $16.00 per hour to commensurate with skills and experience. Performance reviews are conducted annually.

    Hours and location of work. The administrative assistant position is an hourly full-time position requiring 40 hours per week. Office hours are 8:00 am to 5:00 pm. Office is in Arlington Heights, Illinois.

    Benefits: Health insurance currently provided by Aetna is available to full-time employees. The employer pays 62 percent of premiums and offers a choice of two high-deductible plans with health savings accounts (HSAs). Employees who choose high-deductible plans also receive annual cash deposits into their HSAs of $2,000 for individuals and $4,000 for families.

    *Heartland will review a low and high deductible choice in 2023.

    Employer pays for life and disability insurance and fees for a 401(k)plan. Employer does not match employee contributions to 401(k) plans at this time.

    To apply for this position, email

General Careers Information 

Join a full-time staff of 35 dedicated men and women discovering, developing, and promoting free-market solutions to social and economic problems!

Please read our Reply to Critics for the truth about our funding, tactics, and positions on controversial issues.

This position requires adherence to The Heartland Institute's Quality Standards for Heartland Publications.

We actively recruit graduates of colleges and universities that receive a grade of “A” from the American Council of Trustees and Alumni (ACTA).


For questions about applying for this opening, please contact 

2018 By the Numbers

See what sets Heartland apart:
82% of state elected officials read Heartland publications
of state elected officials read one or more Heartland newspapers "sometimes" or "always."
45% of elected officials say Heartland led to a change in policy
of state elected officials say a Heartland publication influenced their opinions or led to a change in public policy.
3.2 Million
the number of times Heartland's six podcasts were downloaded in 2018
184 issues
of weekly e-newsletters sent to subscribers across the country
158 events
that Heartland hosted, attended, or spoke at, reaching over 34,000 guests in 2018.
100,000 fans
on Facebook posting and reposting over 1 million times a week