Administrative Assistant/Receptionist

The Heartland Institute’s Administrative Assistant/Receptionist is responsible for answering incoming phone calls, data entry, research, office supplies ordering and inventory, and other tasks as assigned.

The Heartland Institute’s Administrative Assistant/Receptionist reports to the Director of Administration and provides administrative support for all staff.

The position requires a mature and largely self-managing individual with excellent telephone, word processing, database, administrative, and organizational skills; an ability to manage multiple projects on tight deadlines; strong interpersonal, tracking and logging, and organizational skills.

The Heartland Institute is a free-market think tank founded in 1984 that focuses on informing and influencing state and local elected officials on free-market principles and policy. A big part of that mission includes getting the research and opinions of Heartland staff and fellows into the public conversation. In 2020, Heartland earned more than 5,000 media hits; attracted 3 million unique visitors to our websites; got more than 6 million hits on our podcasts; and the videos on our YouTube and Facebook pages were viewed more than 10 million times.

Key Responsibilities

• Processes incoming mail.
   
• Responds to customer inquiries for information.
   
• Maintains registration at Heartland events or Heartland-sponsored events, which sometimes take place early morning, evenings, or weekends.
   
• Maintains responsibility for many ad hoc mailing, mail-merge, and data entry projects.

Qualifications

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
   
• Significant experience with and fluency in Microsoft Office Suite and database programs (Salesforce and/or MS Access).
   
• Eagerness to learn and ability to be trained quickly.
   
• Excellent written and oral communication skills. The Administrative Assistant/Receptionist is the first point of contact for callers to the organization, so a customer-friendly personality and attention to detail (spelling of names, taking correct phone numbers) are essential.

Salary. Salary range to start is $16.00 to $17.00 per hour to commensurate with skills and experience. Performance reviews are conducted annually.

Hours and location of work. The administrative assistant position is an hourly full-time position requiring 40 hours per week. Office hours are 8:00 am to 5:00 pm. Office is in Arlington Heights, Illinois.

Benefits: Aetna Insurance. Company contributes to your choice of two health plan options. Employees are eligible after 30 days of employment (Heartland covers 62% of premium).

Dental/Vision – Employee paid plan options available

Paid time off: 10 days paid time off your first year of employment (paid time off is accumulated on a bi-weekly basis after 90 days of employment.

Employees receive 6 sick days each year.

$25,000 life insurance coverage while employed.

Basic short/long term disability coverage (employees can purchase additional coverage).

401(k) retirement account for employee contributions (employer does not contribute at this time) Employees are eligible after 90 days of employment.

To apply for this position, email cover letter and resume to Wanda Davis - wdavis@heartland.org.